Hi, I’m Kelsey, a San Francisco-based User Experience Researcher
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My Work
Due to working in a consultancy-like role, I was able to work with a diverse set of clients. However, studies were guided by an NDA, and the exact details can’t be shared for most studies.
Power Automate Benchmark Study
“Style” Section
First Impression & Usability Study
COMING SOON!
Engineering Software Usability Study
Customer Service Software
Competitor Study
What Clients and Peers have said
View recommendations received on LinkedIn
“This is great. I like the way it confirms some of the areas we want to improve including the investments we are making now. It does highlight some of what we need to do long-term and short-term. So this is great!”
— Director of Product Marketing at a multinational technology conglomerate
“Huge shoutout to Kelsey for wrapping up a successful engagement and demonstrating value in professional services - the customer expressed interest in another ProServ engagement in the fall! Putting the #CustomerFirst and #NeverSettle by continuing to grow #BetterTogether you were able to power through some challenges during the course of the 6-month [customer'] retainer and see key stakeholders gain experience in user testing to embed it in their product development process.”
—Peer on the Professional Services Team at UserTesting
“Q1 2022 - Go Beyond Award (Customer First) - Kelsey is a superstar who consistently goes above and beyond to WOW our customers. She embraced the complexity of [customer’s] benchmark studies and made a significant impact on the success of these projects, resulting in very happy stakeholders. She also received a special shoutout directly from [customer] commending her poise and thoughtful insights. Kelsey has some huge accomplishments in Q1 and demonstrates the type of teammate you want to have in your corner.”
— Manager at UserTesting