Take a look at my resume
Kelsey Callahan
UX Researcher
UX Professional with experience in providing a consultative approach to a variety of teams, ranging in industries, to strategize and conduct numerous UX research methodologies. Strong collaboration skills, with a track record of of delivering actionable recommendations to empower business decisions that deliver growth and improve end-user experiences.
Experience
UserTesting, San Francisco - UX Researcher
OCTOBER 2021 - OCTOBER 2023
Orchestrated and executed comprehensive end-to-end research studies.
Created research plans, participant screeners, and testing scripts.
Managed and implemented a mix of qualitative and quantitative research within the UserTesting platform including usability testing, preference testing, benchmarking, prototype testing, competitive analysis, content comprehension, heuristic evaluation, and discovery research.
Analyzed findings to create reports with actionable recommendations to present to stakeholders.
Regular collaboration with a range of stakeholders (including international) across a variety of industries (including e-commerce, financial, gaming, technology, and travel) established strong relationships.
Consistently put customers’ needs first to ensure delivery of meaningful and actionable recommendations and significant impact on the success of the projects led to an increase in project requests. Received the Go Beyond Award (Customer First) in Q1 2022.
Facilitated workshops with tailored research best practices and platform essentials to enable non-researchers to do their own research. Helped client teams build research roadmaps in interactive mural sessions.
Forrester Research, San Francisco - Research Associate
MARCH 2021 - OCTOBER 2021
Researched and managed reports to help CX and UX professionals be successful in their roles and to guide them in their firm’s strategic decision-making. Formulated and managed project plans, and managed production schedules from inception through publication for reports written by the Customer Experience team.
Helped conduct primary research for reports, including planning, scheduling, creating, and analyzing surveys, and helping conduct research interviews with vendors, and companies with leading design practices to stay up to date on the latest trends in the areas of Customer Experience, especially around inclusive design, chatbot design, and research operations, to see how these trends will impact businesses, consumers, and society as a whole.
Conducted secondary research for reports using industry sources, including competitive assessment and third-party data analysis.
Analyzed internal and external data for use in our published research studies.
Built and analyzed unmoderated tests on UserTesting.com to collect qualitative data to influence our research.
Performed UX Reviews of Top 5 Mobile Banking Apps to rank banks, lay out where they excel and fall short, and supply research on how banks can learn and improve their own mobile banking efforts.
Education
General Assembly, San Francisco - UX Design Bootcamp
DECEMBER 2019 - MARCH 2020
Completed 400 - hours of UX Design training.
Designed projects both individually and with teams, including a 2-day sprint project spent collaborating with a group of student developers.
University of Vermont, Burlington, VT - B.A. in Anthropology
SEPTEMBER 2010 - MAY 2014
Skills
User Experience (UX), Qualitative Research, In-depth Interviews, Usability Testing, A/B Testing, Benchmarking, Discovery Research, Prototype Testing, Storytelling, Creative Problem-Solving, Strong Communication, Collaboration, Grace under pressure
Tools
UserTesting, Qualtrics, Miro, Mural, Figma